We strive to provide exceptional Marketing services to our clients. In the event that you are not completely satisfied with our services, we offer a refund policy to ensure your satisfaction. Please review the following guidelines:

Eligibility For Refunds

a. Initial Setup Fees: Any fees paid for the initial setup of services are non-refundable. These fees cover the administrative and operational costs associated with onboarding new clients and initiating the necessary setup processes.

b. Monthly Service Fees: Monthly service fees may be eligible for a refund under the following circumstances:

i. Early Cancellation: If you choose to cancel our services within the first 5 days of the initial term, you may be eligible for a pro-rated refund of the remaining unused portion of the service fees.

ii. Performance Guarantee: We offer a performance guarantee for certain services. If we fail to meet the agreed-upon performance metrics as stated in our service agreement, you may be eligible for a refund or credit. The specific terms and conditions of the performance guarantee will be outlined in your service agreement.

Refund Request Process
To request a refund, please follow these steps:

a. Contact our customer support team: Notify us of your intent to request a refund by contacting our customer support team. Provide your full name, contact information, and details regarding the reason for your refund request.

b. Evaluation and Assessment: We will review your refund request and evaluate it based on our refund policy guidelines. We may request additional information or documentation to support your request.

c. Refund Decision: Once your refund request is assessed, we will notify you of our decision. If approved, we will initiate the refund process. Refunds will be issued using the same method of payment used for the original transaction.

Cancellation Process
To cancel our services, please follow these steps:

a. Notify us: Contact our customer support team and provide your full name, contact information, and a request for service cancellation.

b. Cancellation Fees: Depending on the specific terms outlined in your service agreement, cancellation fees may apply. These fees cover any costs incurred up to the point of cancellation.

Effect of Cancellation
Upon cancellation, any ongoing services will be terminated, and access to our platforms and resources will be deactivated. We will work with you to ensure a smooth transition and provide any necessary assistance during the cancellation process.

Note: Please refer to our detailed Refund Policy and Cancellation Policy for more information on eligibility, processes, and any applicable fees.

If you have any questions or concerns regarding our refund and cancellation policies, please contact our customer support team at hello@cocomadigital.com. We are here to assist you.